All Courses

Kaspersky Academy

Customer - oriented services

  • Length

    2 days

  • Result

    Certificate

  • For whom

    All employees of the company who interact with customers.

Customized interactive workshop provides each manager with an action-oriented framework that increases both the quantity and quality of performance conversations. Workshop bases on Situational leadership personal assessment result and matches an individual’s performance readiness level for a specific task with the appropriate leadership style.

For sales managers, business developers or any professionals with customer-facing role, where demonstrating value to a prospect or customer is an important part of what you do.

Up to 15 participants.

For Who Course

  • Manager

    All company employees who interact with customers.

What you will learn

  • You will understand what customer focus is, you will see the difference between customer service and sales and service standards
  • Develop customer service rules
  • Understand the statement “the customer is always right” and see its irrelevance in modern customer service
  • Work out the basics of interaction with the client: from establishing contact to forming the value of the product
  • Up to 15 participants

Our Experts

Elena Voytsekhovskaya

Elena Voytsekhovskaya

Head of Learning, Kaspersky

Oleg Bondarenko

Oleg Bondarenko

Sales programs Development manager

Svetlana Dryagina

Svetlana Dryagina

Sales programs Development manager

Education Programm

  • What is customer focus, external and internal client, analysis of points of contact with the client
  • Interaction with the client: how to establish contact, how to retain and develop the client, how to maximize the value of the client
  • The role of empathy in customer interaction

You can also get acquainted with a more detailed course program

Course results

  • Certificate

Sign up for a course

The course is held in group format for companies and universities. If you would like us to run a course for your students or employees, please fill out the short form and we will contact you without fail